How complaints are raised, escalated and resolved.
DRAFT — SUBJECT TO REVIEW BY QUALIFIED EGYPTIAN LEGAL COUNSEL BEFORE PRODUCTION USE.
Version
0.1.0
Effective date
2026-08-24
Last updated
2026-08-24
Document owner
Egypt One — Operations & Trust
Approval status
DRAFT
Applicable languages
EN, AR
Category
Commerce & partners
Counsel review
Required
1.Stage one
Submit a complaint with your booking reference. You receive an acknowledgement with a case number and a target response time.
2.Stage two
Unresolved cases escalate to the Operations & Trust owner for a documented final position.
3.External resolution
Where a case remains unresolved, external routes may be available. The applicable forum and any arbitration clause are reserved pending counsel review.
Change history
v0.1.0 · 2026-08-24 — Initial draft prepared for legal review.
